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Please use these points of contacts to better assist you in your concerns. While you are welcomed to contact our Transportation Services office directly for any issue, the following communication protocols are provided to quickly answer and respond to your needs.

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Route and Service Issues

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Route and service issues such as late buses, stop information, student discipline and issues related to the day to day operation of school to home transportation, the appropriate service center dispatch for your campus should be contacted.

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Field Trips Issues

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  • If more than 24 hours prior to your scheduled departure time, contact the DCS Field Trip Department at (214) 944-4534 or trips@dcschools.com
  • If less than 24 hours prior to your scheduled departure time, contact the service center dispatcher that is listed under ‘Servicing Center’ on your PowerFleet trip order.
  • All changes to approved field trips must be requested in writing by email, by the approver of the trip, not the person who created the trip in PowerFleet.
  • For field trip billing issues, please contact Michelle Bonner at DCS Business Office at (214) 944-4561 or by email mbonner@dcschools.com

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Special Needs Transportation Issues

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  • Normal day-to-day operational issues, such as late buses, please contact the appropriate service center dispatch for your campus.
  • For Special Needs Routing, please contact Damaris Mendoza at (214) 944-4572 or by email at dmendoza@dcschools.com
  • All other concerns, please contact the Special Needs Area Director, Rhonda Davis at (214) 655-8874 or by email at rdavis@dcschools.com

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Magnet, and/or McKinney-Vento Homeless Transportation on Multiple Passenger Vehicles (MPV)

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Please contact the Shields/Beckley Service Center at (214) 948-7572.

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Crossing Guard Concerns

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Detra Reeves at (214) 655-6537 or dreeves@dcschools.com

For repeated and elevated concerns or issues with your transportation services, please contact our office immediately at (972) 925-4953. We will be happy to assist!

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Maria E. Morgan, Coordinator
(972) 925-4964
mariamorgan@dallasisd.org
Veronica Trejo, Specialist
(972) 925-4933
vtrejo@dallasisd.org
DISD Transportation Services Department:
(972) 925-4953
Dallas County School Bus Complaints Hotline:
(214) 944-4511
Dallas County Schools Routing Department:
(214) 944-4593
 
  Mailing Address:
3700 Ross Ave., Box 68
Dallas, TX 75204

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3701 South Lamar Dallas, Texas 75215 (972) 925-4953
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