Issue and Complaint Resolution Procedure for School-Related Concerns

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To resolve issues at the school level, parents and guardians are asked to use the official procedures outlined in Board Policy FNG (Local). The following is a brief summary of the complaint process. BEWARE: Complaints regarding certain topics are addressed by specific policies or other documents that modify this complaint process or require an alternative process so we encourage parents and guardians to review the official policies.

The first step

Unless otherwise provided by a policy or regulations cross referenced in FNG (Local), students or parents shall be entitled to informal conferences with administrators to resolve their complaints.

In most circumstances in which a complaint involves a problem with a teacher, the student or parent shall be expected to take the first step and talk with the teacher or other school staff member about your complaint or concern and request a response or follow-up. If the issue is not resolved at that level, you may pursue resolution at Level 1.

Level 1

Within 10 days of encountering the issue, submit your complaint or concern in writing to the principal or the lowest level administrator who has authority to remedy the alleged problem and request a conference. Use the Level 1 form and attach any documentation.(See FNG (Exhibit)

  • The principal/administrator must schedule and hold a conference with you within five days of receiving the complaint.
  • The principal/administrator shall have seven days following the conference within which to make a written response.
  • Keep a copy of the response.

If you do not receive a response within the time limit

or

you were not provided relief, go to Level 2.

Level 2

Within seven days, file a request for a conference with the executive director or the next appropriate level of administrator.

  • The executive director of or the next appropriate level of administrator must schedule and hold a conference with you within seven days of receiving the request
  • The executive director or administrator shall have seven days following the conference within which to make a written response.

If you do not receive a response within the time limit

or

you were not provided relief, you may go to Level 3.

Level 3

Submit a written request to the superintendent of schools for a review of the documents.

  • The Superintendent of Schools at his discretion may schedule a conference or prepare a written response based upon the review of the record within ten days of the request.

If you do not receive a response within the time limit

or

you were not provided relief, you may take the final step.

Final Step

Appeal to the Board of Trustees

Within ten days after receipt of a response or, if no response was received, within ten days of the response deadline at Level Three, submit a written request to the Office of Board Services to have the matter placed on the agenda of a future Board of Trustees meeting.

  • The Office of Board Services will inform you of the date, time, and place of the meeting.
  • The presiding officer will establish a reasonable time limit for presenting the complaint.
  • The complaint may be presented in an open or closed meeting in accordance with the Texas Open Meetings Act and other applicable law.
  • The district will make a recording of the proceeding.
  • The Board of Trustees will communicate its decision orally or in writing at any time up to and including the next regularly scheduled meeting of the Board of Trustees.
  • If for any reason the Board fails to reach a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Three.

Board policies can be found on the District’s Web site. For easy access use the Board Policy quick link located on the top left-hand side of this page.

Forms

Updated
04/25/2017

 

The District's complaint/grievance forms for school-related issues are available by searching for FNG (Exhibit) at http://pol.tasb.org/Policy/Download/361?filename=FNG(XHIBIT).pdf.


  • The Dallas Independent School District, as an equal opportunity educational provider and employer, does not discriminate on the basis of race, color, ethnicity, religion, national origin, gender, disability, sexual orientation, genetic information, gender identity, or gender expression or any other basis protected by law in educational programs or activities that it operates or in employment decisions. The District is required by Title VI and Title VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and the Age Discrimination Act of 1975, as amended, as well as board policy not to discriminate in such a manner. (Not all prohibited bases apply to all programs.)

    If you suspect discrimination please contact: Karla Longoria, Title IX, at (972) 925-3250; Erin Y. Gracey, Section 504, at (972) 581-4238; Diedrae Bell-Hunter, Americans with Disabilities Act, at (972) 925-4026; or Employee Relations at (972) 925-4200. General questions about the district should be directed to Customer Service at (972) 925-5555.

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