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The first step is to talk with the teacher or other school staff member about your complaint or concern  and request a response or follow-up. If the issue is not resolved at that level, you may pursue resolution at Level 1.

Level 1

Within 10 days of encountering the issue, submit your complaint or concern in writing to the principal and request a conference. Use the Level 1 form and attach any documentation. Form available at www.tasb.org/policy/pol/private/057905/pol.cfm?DisplayPage=FNG(LOCAL).html

• The principal must schedule and hold a conference with parent within five days of receiving the complaint.
• The principal must provide a written response within seven days following the conference.
• Keep a copy of the response.

If you do not receive a response within the time limit

—or—

you were not provided relief, go to Level 2.

Level 2

Within seven days, file a request for a conference with the learning community executive director.

• The executive director or designee must schedule and hold a conference with parent within seven days of receiving the request.
• The executive director must provide a written response within seven days following the conference.
• Keep a copy of the response.

If you do not receive a response within the time limit

—or—

you were not provided relief, you may  go to Level 3.

Level 3

Within seven days, submit a written request to the chief administrative officer for a review of the documents.

• The chief administrative officer or designee, at his or her discretion, may  schedule a conference or prepare a written response based upon the review of the record within 10 days of the request.

If you do not receive a response within the time limit

—or—

you were not provided relief, you may take the final step.

Final Step

Appeal to the Board of Trustees

Within 10 days after receipt of a response or, if no response was received, within 10 days of the response deadline at Level 3, submit a written request to the Office of Board Services to have the matter placed on the agenda of a future Board of Trustees meeting.

• The Office of Board Services will inform you of the date, time, and place of the meeting.
• The presiding officer will establish a reasonable time limit for presenting the complaint.
• The complaint may be presented in an open or closed meeting in accordance with the Texas Open Meetings Act and other applicable law.
• The district will make a recording of the proceeding.
• The Board of Trustees will communicate its decision orally or in writing at any time up to and including the next regularly scheduled meeting of the Board of Trustees.
• If for any reason the board fails to reach a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the board upholds the administrative decision at Level 3.

A link to board  policy can be found on the district’s Web site. Use the Board of Trustees quick link, and use the link at the bottom of the page.