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The first step

Unless otherwise provided by a policy or regulations cross referenced in FNG (Local), students or parents shall be entitled to informal conferences with administrators to resolve their complaints.

In most circumstances in which a complaint involves a problem with a teacher, the student or parent shall be expected to take the first step and talk with the teacher or other school staff member about your complaint or concern and request a response or follow-up. If the issue is not resolved at that level, you may pursue resolution at Level 1.

Level 1

Within 10 days of encountering the issue, submit your complaint or concern in writing to the principal or the lowest level administrator who has authority to remedy the alleged problem and request a conference. Use the Level 1 form and attach any documentation.(See FNG (Exhibit)

• The principal/administrator must schedule and hold a conference with you within five days of receiving the complaint.
• The principal/administrator must provide a written response within seven days following the conference
• Keep a copy of the response.

If you do not receive a response within the time limit

—or—

you were not provided relief, go to Level 2.

Level 2

Within seven days, file a request for a conference with the Executive Director or the next appropriate level of administrator.

• The Executive Director of or the next appropriate level of  administrator must schedule and hold a conference with you within seven days of receiving the request
• The Executive Director or administrator must provide a written response within seven days following the conference.

If you do not receive a response within the time limit

—or—

you were not provided relief, you may  go to Level 3.

Level 3

Submit a written request to the Chief Administrative Officer for a review of the documents.

• The Chief Administrative Officer at their discretion may schedule a conference or prepare a written response based upon the review of the record within ten days of the request.

If you do not receive a response within the time limit

—or—

you were not provided relief, you may take the final step.

Final Step

Appeal to the Board of Trustees

Within ten days after receipt of a response or, if no response was received, within ten days of the response deadline at Level Three, submit a written request to the Office of Board Services to have the matter placed on the agenda of a future Board of Trustees meeting.

• The Office of Board Services will inform you of the date, time, and place of the meeting.
• The presiding officer will establish a reasonable time limit for presenting the complaint.
• The complaint may be presented in an open or closed meeting in accordance with the Texas Open Meetings Act and other applicable law.
• The district will make a recording of the proceeding.
• The Board of Trustees will communicate its decision orally or in writing at any time up to and including the next regularly scheduled meeting of the Board of Trustees.
• If for any reason the Board fails to reach a decision regarding the complaint by the end of the next regularly scheduled meeting, the lack of a response by the Board upholds the administrative decision at Level Three.

A link to board  policy can be found on the district’s Web site. Use the Board of Trustees quick link, and use the link at the bottom of the page.

The District’s complaint/grievance forms for school related issues are available at FNG (Exhibit).