Parent Portal FAQs
Q. What is the Dallas ISD Parent Portal?
A. Parent Portal is an easy-to-use web-based application that empowers parents to have a more active role in their students’ education.
Q. What information can I view in Parent Portal?
A. Parents or guardians can view their students’ grades, attendance and upcoming or completed assignments. Each teacher’s e-mail addresses is also available so that parents/guardians can communicate directly with teachers. Attendance and district events also can be viewed in the Calendar.
Q. Is Parent Portal available for all grades?
A. Yes. Parents/guardians of students in prekindergarten through 12th grade can access Parent Portal.
Q. What languages does Parent Portal support?
A. Parent Portal is available in English and Spanish.
Q. Where can I learn more about Parent Portal?
A. Information about Parent Portal is available on the Dallas ISD Web site at www.dallasisd.org/parentportal.
Q. When can I access Parent Portal?
A. Registered parents/guardians can access the system 24 hours a day, seven days a week. On occasion, the system may be down for maintenance. Those dates and times will be communicated on the login page.
Q. Is there a cost for parents to access and use the Parent Portal?
A. No. Parent Portal is a free service that Dallas ISD provides for parents/guardians.
Q. When did Parent Portal become available to parents?
A. The district launched Parent Portal in January 2012.
Q. Is the system secure?
A. Your student’s safety and privacy are our greatest concern. School records can be accessed only by authorized school officials and those to whom you give access to your student’s information. The district requires parents to show a photo ID in order to obtain the student PIN Code, which is then used to access the student’s information.
Q. What software or equipment is required to connect to Parent Portal?
A. The following is required:
- A computer, laptop, tablet or smart phone
- Internet access
- A Web browser (Internet Explorer 10, Netscape, Firefox, Safari, Chrome)
Q. I don’t have Internet access at home. How can I access Parent Portal?
A. Public libraries provide Internet access. Some schools have computers available in a specified area, such as a parent center, school library or computer lab, for you to use during designated school hours. Parent Portal also can be accessed through a smart phone with Internet access.
Q. What do I do if I have any technical problems?
A. First, check to ensure that your Internet service is working properly; you can do this by making sure that you can see other pages on the Web. Next, confirm the Web address to Parent Portal, and ensure that you are using the correct username and password. If the technical issue persists, contact your student’s school during the regular day for additional support. Be prepared to provide your username and password.
Q. When I select a different student, I can only see the grades and attendance for the first student. What can I do?
A. Parent Portal is experiencing compatibility issues with Internet Explorer 11. For those parents who have multiple students on one account and are using Internet Explorer 11, parents may only see data for the first student and not for the other students. When other students are selected, the grades, assignments and attendance remain for the first student. As an interim solution, Parent Portal works best with Chrome or Internet Explorer version 10 or lower. Chrome can be downloaded for free by searching the Internet for “Chrome download” and selecting the official Chrome site to download.
Q. Will parents be notified if there are Parent Portal outages or maintenance?
A. Details regarding planned outages due to maintenance will be posted on the login page of Parent Portal.
Q. How do I register for Parent Portal?
A. Registration is a three step process.
- Take a photo ID to your child’s school to obtain your student’s PIN Code.
- Create an account. Keep your username and password in a safe place. The school can provide you with an Access Card with your login information.
- Add the student to the account by using the student ID, school name/organization number, and the PIN Code.
Q. What resources are available for registration?
A. The district has a video library of videos with detailed instructions to assist you in accessing your student’s data. Go to https://www.dallasisd.org/Page/9791 to view the videos in English or Spanish.
Q. What if I need additional assistance in registering for Parent Portal?
A. Each school has a designated Parent Portal coordinator to assist with the registration process.
Q. Is there a form that I can complete so that the school can create my account and add my student(s) to my account on my behalf?
A. Yes. Parents can request from the school the Parent Portal Consent and Release of Liability form. Once the form is complete, the parent should return the form to the school in person and bring a photo ID so that the school’s Parent Portal coordinator can verify guardianship. The coordinator will send the account login information to the parent via a designated method.
Q. Do I need an e-mail address to create an account?
A. No, but without an e-mail address, you will not be able to retrieve your username and password if you lose your login information.
Q. Why do I need to come to the school and show a photo ID to request the student PIN Code?
A. Your student’s safety and privacy are our greatest concern. The Family Educational Rights and Privacy Act (FERPA) requires school staff to verify an individual’s right of access before releasing student information.
Q. Do I need a separate account for each student?
A. No. You will register for Parent Portal once. Then, you will be able to add multiple students. You will need to have a PIN Code for each student that is issued by the school that each student attends.
Q: Can I share the PIN Code with others?
A: A parent or guardian can share the PIN Code and is responsible for its use.
Q. What is required to add a student to an account?
A. The following is required:
- Your student’s ID number
- Your student’s PIN Code issued by the school your child attends
- Your student’s school name/organization number
Q. Why does it show Pending next to my student’s name?
A. One or more of the following items was entered incorrectly:
- Student’s ID number
- Student’s PIN Code issued by the school your child attends
- Student’s school name/organization number
Q. How can I correct the Pending information so that it is no longer pending?
A. To the right of the Pending, select Remove. Add the student again using the correct information. Once the correct information is added, the status will change to Active.
Q. Can I add the student at this school to an account that I opened at my other child's school?
A. Yes. A PIN Code must be obtained from each school your children attend. If you bring the PIN Code for each child with you along with your username and password for your account, then the school can assist in adding all children to the account. A school cannot provide PIN Codes for students attending other schools.
Q. How can I retrieve my username or password if I included an e-mail address in my account?
A. You can use an automated process online to request your password by clicking on Forgot Your Password? on the login page. Enter your e-mail address. It will e-mail your username and password. If it cannot find your e-mail address, it will let you know and you may need to create a new account.
Q. How can I retrieve my username or password if I DID NOT include an e-mail address in my account?
A. You will need to create a new account and request the student PIN Code again to add your student to your account.
Q. Can I change my password?
A. Yes. You can go to My Settings within Parent Portal to change your password.
Q. Do I need to create a new account each year?
A. No, your account will remain active until the student leaves the school district.
Q. If a student is 18 years old, can he/she obtain the PIN Code?
A. Yes. Generally, the Family Educational Rights and Privacy Act (FERPA) rights transfer to the student once he or she reaches 18.
Q. My student is 18 years old. Can I still have access to Parent Portal?
A. Generally, the Family Educational Rights and Privacy Act (FERPA) rights transfer to the student once he or she reaches 18. This includes the right to control who has access to the student’s education records. However, if the student is a dependent for tax purposes, the parent is still entitled to access the student’s records.
Q. My student’s other parent and I are separated/divorced. Can we get separate usernames and passwords to view our student’s information?
A. Yes. Each parent can be verified at his or her student's school and receive the student’s PIN Code in order to add the student to the account. Each parent can have a different account and can set up different profile information (cell phone number, e-mail address, alerts).
Q. I have primary custody of my student. My student’s other parent has not had contact with the student for several years. Can I prevent my student’s other parent from accessing the records through Parent Portal?
A. In Texas, unless restricted or altered by a court order, both parents have certain rights regarding their student at all times, including the right to have access to the student’s records.
If the school has a copy of a current court order that prohibits or restricts the other parent from gaining access to the student’s information, the school will flag the student’s file. If the other parent attempts to gain access to the records through Parent Portal, access to the records will be denied.
If there is not a court order denying the other parent access to the student’s records, Dallas ISD cannot prevent the other parent from having access to the student’s records through Parent Portal.
Q. How can I use the Note feature to contact my student’s teacher in Parent Portal?
A. You can send your student’s teacher a note by clicking on “Notes” next to that teacher’s class in the Grades section. The system will track responses from both the parent and teacher.
Q. Are there e-mail addresses for teachers in Parent Portal?
A. Yes. In the Assignments section, select the section/class to see the teacher’s e-mail address.
Q. What if the teacher has not responded to my Note or e-mail message?
A. Note and e-mail are additional methods of communication. Use the method that best suits the urgency of the situation. If one method does not work, then try other avenues of communication such as a phone call to the school or a written message to the teacher. Speak with the teacher to determine the best method to contact him or her, and let the teacher know the best method to contact you.
Q. How can I update my e-mail address in Parent Portal?
A. Go to My Settings and select Add Email. Once you add your new e-mail address, you will be able to remove the old e-mail address.
Q. What is aTrigger?
A. A notification alert can be setup to automatically send you an e-mail message and/or a text message when your student is absent or when the student’s grade average falls above or below a specified level determined by the parent. Prior to configuring a text message alert, confirm your text message plan with your cell phone provider. Standard text message rates will apply.
Q. How often are Triggers sent?
A. Triggers for attendance or grade average changes are sent daily at 11 a.m. and 6 p.m.
Q. My cell phone number changed, and I have not received any Triggers via text messages. Where can I update the information?
A. Always ensure that the school has current contact information by letting the school registrar know of any updates. You will also need to update your cell phone number in Triggers.
Q. How often are grades and assignments updated online?
A. Grades and assignments are updated immediately on Parent Portal as soon as teachers input the data in their online gradebooks.
Q. How often are attendance records updated online?
A. Attendance records are updated immediately on Parent Portal as soon as teachers take attendance online.
Q. What should I do if grades or assignments for a section/class are not updated in a timely manner in Parent Portal?
A. Speak with the teacher about your concern and share that you use Parent Portal to stay involved in your child’s education. If the situation does not improve, and you have spoken with the teacher on several occasions, then speak with principal about your concern.
Q. Can other people see my student’s grades and information?
A. As long as you protect your student’s PIN Code and your username and password, others will not be able to view your student’s information. Your student’s school records can be accessed only by authorized school officials and custodial parents or guardians.
Q. What can I do if my student’s information is not accurate or if I have questions about my student’s information?
A. We encourage you to talk to your student about your concerns. If necessary, contact your student’s teacher.
Q. If my student’s attendance information is not accurate in Parent Portal, what can I do?
A. Contact the attendance office for any attendance discrepancies. Corrections in the district’s student information system may not be reflected in Parent Portal. Grade and attendance in the district’s student information system supersede any data in Parent Portal.
Q. Why is my student’s report card different from Parent Portal?
A. During data processing periods, such a when a grading period ends or at the end of a semester or year, corrections for grades and attendance in the district’s student information system may not be reflected in Parent Portal. Grades and attendance in the district’s student information system supersede any data in Parent Portal.
Q. One of my child’s sections/classes does not appear in Parent Portal. Why?
A. That section/class may have a substitute teacher assigned. Substitute teachers are not able to enter grades and assignments into the online gradebook. Contact the substitute teacher for information on grades and assignments. If that is not the case, contact the school for additional information.