• This page has links for district staff to address concerns for various systems / programs.  Often, it is difficult to figure out how and where to make certain kinds of requests.  Hopefully this clarifies what should be done to address your needs.


    ALARMS: Our district's Maintenance Department handles ssues with fire alarms and security (intruder) alarms.  In order for them to service these systems, a work order should be entered in SchoolDude.



    COSTAR DVR-BASED SYSTEM: These systems are no longer serviced by the district's Maintenance Department.  Requests to fix or upgrade these systems should be directed to David Garcia.


    Fix Requests should be made to David Garcia so a work order can be entered with the district's vendor. 

    Access / Password Issues should be addressed with an e-mail from a Principal, Assistant Principal, or Office Manager to David Garcia.



    EMERGENCY MANAGEMENTCEOPs, Fall Drill Logs, and Spring Drill Logs should be submitted to Emergency Management at www.dallasisd.org/em/compliance.

    RISK MANAGEMENTMonthly fire drill logs should be submitted to Risk Management via Oracle.



    GARRETT Metal Detectors
    Technical Support General Phone Support (972) 494-6151
    Ask for a “security technician”
    Onsite Support Tanner Duggan
    (214) 802-3510
    ** Onsite support might result in a charge, depending on parts
    Sales / Training Andrew Barnhart
    (214) 208-2138


    RAPTOR: Raptor fixes should be initiated by contacting Raptor at (877) 772-7867.  Raptor labels, scanners, and label printers can be purchased directly from Raptor.  Quotes can be obtained via quotes@raptortech.com.  Schools are now responsible for the costs related to these systems.  Currently, the district's police department still plans to pay the yearly Raptor database fees for the campuses.



    Aiphone systems controlled by a white retangular 'box' are no longer serviced by distrct maintenance staff.  If this system becomes non-functional, notify David Garcia so a solution can be identified.

    Issues with Aiphone systems controlled by a black Grandstream phone with a video screen should be addressed by notification to David Garcia so a work order can be entered with the district's vendor.