Invoices can be submitted to Accounts Payable via one of the methods below:

• iSupplier submission: *preferred
  -  How to submit through iSupplier
  -  How to reset iSupplier passwords 
  -  Setting up MultiFactor Authentication
  
  
• Email (PDF format preferred) invoices to: acctpayable@dallasisd.org
  
  
• Mail paper invoices to:
  *only when above methods are unavailable
  9400 N. Central Expressway Box 27
  Dallas TX 75231

Please only use one of the above methods. If submitted through iSupplier, we do not need paper or email copies of the invoices.

• Via iSupplier
  • Invoice Inquiry
  • Payment Inquiry
• By email apcustomercare@dallasisd.org
  
  
• By phone 972-925-3803

Invoice Creation:
Contact apcustomercare@dallasisd.org

Vendor Maintenance and Setup:
Contact suppliers@dallasisd.org

• Account updates: banking info, mailing info, tax settings... 
• Account access, passwords, and setup
• Purchase orders

Q: How do I know if you received my invoice?

A: If we received your invoice, you will be able to see the invoice when you search in iSupplier.

iSupplier: immediately

XML upload: immediately

Email submission: 3-10 days

Paper submission: 3-10 days of postal delivery

If after this period of time you do not see your invoice, email apcustomercare@dallasisd.org to find out the reason.

Q: I don't have a Purchase Order number. What do I do?

A: If you don't have a PO number on the invoice you are submitting, it will not be processed. If you don't have it available:

You can search iSupplier to see if a PO has been issued to you for this order.

If you know that it hasn't been issued, you should reach out to the DISD staff person who made the order.

If something is amiss and you had a number, call/email the procurement buyer or the main procurement phone number for assistance: 972-925-4100

Q: I have not received my payment.

A: If you need a payment reissued, please download this form and submit to apcustomercare@dallasisd.org