COVID-19 EMERGENCY UTILITY HELP INFORMATION

AT&T

Charter Spectrum

-Free broadband and Wi-Fi for students K-12

-Only for 60 days
-Must not already have internet access
-Opening free public hotspots for internet access

MUST CALL 1-844-488-8395

Dallas Water

-Suspension on disconnections for next 60 days

-Payment arrangements are available
MUST CALL 214-651-1441
High Call Volumes

Medicare and Medicaid

-Covers COVID-19 testing
-Covers Telehealth virtual check-ins

MUST CALL
High Call Volumes

Verizon

-Will not terminate services for the next 60 days

-Will waive late payments and fees
-Offer services if unable to pay bill
MUST CALL 800-922-0204

High Call Volumes

Reliant

-Call 211 to find agencies who can aid through their CARE Program

-Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

Stream Energy

-Call customer service to make payment arrangements - 888-685-POWER (7693)

COVID-19 EMERGENCY FOOD PANTRIES

Brother Bills Helping Hand

3906 North Westmoreland Road

Dallas, TX, 75212

214-638-2196
Drive-Thru Food Pantry

Must Call First, Unless it’s an Emergency

Wednesdays from 10 am – 1 pm

Thursdays from 10 am – 1 pm

CCD Marillac

2843 Lapsley St.
Dallas, TX, 75212 214-826-8330
Serves breakfast and lunch

M-F from 8 am to 3 pm

First come first serve

City Square Food Pantry

1610 S. Malcom X Blvd.
Dallas, TX, 75226
214-823-8710
T-F from 9 am to 1 pm
Drive Thru and Walk-In Services

First come first serve

Cristo Rey Dallas College Prep

1064 N. St. Augustine
Dallas, TX, 75217
469-844-7956
Tuesdays from 9:30 am – 11:30 am

Food and Diaper Pantry

Crossroads Pantry

4500 S Cockrell Hill Rd

Dallas, TX 75236

214-560-2511

Requirements:
1. Bring own grocery bags

2. Picture ID
3. Proof of address

Holy Spirit

111 W Danieldale Rd.
Duncanville, TX, 75137
214-521-3719
Tuesdays & Thursdays from 9 am – Noon

Saturday from 10 am - Noon

Jan Pruitt Community Pantry

123 Alexander St.
Lancaster, TX, 75146
972-591-7849
Only Services Following Zip Codes: 75134, 75146, 75172, 75141, 75241, 75154

Must call first

Minnie’s Food Pantry

661 18th Street
Plano, TX, 75074
972-596-0253
W-SAT from 8:30 am to 11:30 am

North Texas Food Bank

3677 Mapleshade Ln.

Plano, TX, 75075

214-330-1396

Pleasant Grove

1324 Pleasant Dr.

Dallas, TX, 75217

214-505-1928
M-F from 10 am to 3 pm

First come first serve

Vickery Meadow

8448 Walnut Hill Lane

Dallas, TX, 75231

214-821-5575
Food and Clothes Pantry

Interfaith Family Services

1651 Matilda Street
Dallas, TX, 75206
214-827-7220
Drive-Thru Food Pantry
Must Call First, Pre-registration is required
Special drive-thru on Saturday, March 21, 9 A -Noon

COVID-19 OTHER EMERGENCY RESOURCES

2-1-1 Texas

Call 211 OR 877-541-7905

Emergency Assistance

Long Wait Times

Catholic Charities

1421 West Mockingbird Lane

Dallas, TX, 75247
Food:972-246-6027
Financial: 972-246-6055

Refugee: 214-553-9906

M-F from 8 am to 4:30 pm

Meals on Wheels

Dallas District

214-689-2639

Still Open & Delivering

Neighborhood Medical Center Clinic

5917 Belt Line Rd.

972-726-6464

Free Drive Thru Testing for COVID-19

Senior Housing for Homeless

469-801-8119

Emergency Assistance

Must be 55 +

VNA Texas

1600 Viceroy Drive
Dallas, TX, 75235
1-800-224-862
214-689-0000
Emergency Assistance for Elderly

Interfaith Family Services

1651 Matilda Street
Dallas, TX, 75206
214-827-7220
Utility and Rent assistance available

COVID-19 SENIOR SHOPPING RESOURCES

• Whole Foods – Beginning March 18th. Opens 1 hour early for shoppers 60+ in the US. Will close 2 hours early for restock and sanitizing

• Dollar General – Beginning March 17th. First hour of each shopping day is dedicated to senior shoppers. Store will close 1 hour early for restock and cleaning.

• Target – Beginning March 18th. First hour of each WEDNESDAY is reserved for vulnerable guests including elderly and those with underlying health conditions. Stores will close at 9:00 PM for restock and cleaning.

• Walmart – Temporary hours of operation 7:00 AM to 8:30 PM. Senior shopping events will be every Tuesday for customers 60+ beginning March 24th through April 28th. The shopping event will begin 1 hour before stores open to the public and includes pharmacy and vision centers.

• Stop & Shop – Beginning March 19th. Opens every day at 6:00 AM to 7:30 AM for most vulnerable customers, including those who are 60+ or have weakened immune systems.

• Fairway Market – Beginning March 18th. Open Monday through Saturday to shoppers 65+ and those with increased susceptibility to serious illness from 8:00 AM to 9:00 AM.

• The Fresh Market – Open Monday through Friday to seniors and individuals most at risk from 8:00 AM to 9:00 AM

• Northgate Gonzales Market – Open from 7:00 AM to 8:00 AM for seniors and those with disabilities to shop first.

• Brookshires – First hour of operations reserved for senior citizens. Asking community to also allow seniors to move to the front of the line throughout the day. Offering 5% daily discount to seniors. Waiving fees for all guests for curbside orders through May 5th. This includes Super 1 Foods, Spring Market, and FRESH by Brookshires.

• Albertsons Companies -dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems. At a minimum, the company will reserve every Tuesday and Thursday from 7 to 9 a.m. for those vulnerable shoppers who must leave home to obtain their groceries, unless otherwise locally mandated. Customers should check their store's hours if they're opening on a different schedule. (for Texas residents, this would include Tom Thumb stores)