• Chromebook Troubleshooting

    Having trouble with your Chromebook? Make sure all your work is saved to the web, then:

    Hard reset your Chromebook

    For most Chromebooks, follow the steps below:

    1. Turn off your Chromebook.
    2. Press and hold Refresh  + tap Power 
    3. When your Chromebook starts up, release Refresh .

    If it won't power on, step 2 should work by itself, but if it doesn't work immediately, hold the buttons together for at least 10 seconds, then see the support numbers below.

  • Student/Parent IT Tech Support Information

    Call the DISD Service Desk Support Hotline: 972-925-5630 

    Service Desk Call Menu: 

    Press #1: For Employee and student password resets

    Press #2: For Oracle, PowerSchool, Clever, Microsoft and Google issues 

    Press #3: For All Computers, Printers and related issues   

    Press #4: For All Telecommunications issues

    Tech Support