Having trouble with your Chromebook? Make sure all your work is saved to the web, then:
Hard reset your Chromebook
For most Chromebooks, follow the steps below:
- Turn off your Chromebook.
- Press and hold Refresh + tap Power .
- When your Chromebook starts up, release Refresh .
If it won't power on, step 2 should work by itself, but if it doesn't work immediately, hold the buttons together for at least 10 seconds, then see the support numbers below.
Student/Parent IT Tech Support Information
Call the DISD Service Desk Support Hotline: 972-925-5630
Service Desk Call Menu:
Press #1: For Employee and student password resets
Press #2: For Oracle, PowerSchool, Clever, Microsoft and Google issues
Press #3: For All Computers, Printers and related issues
Press #4: For All Telecommunications issues