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SUPPORT HUB (SERVICENOW)
ServiceNow is a cloud-based software platform which supports IT Service Management. This cloud-based platform focuses on service orientation towards the task, activities, and processes.Click Here to access Support Hub
- Report an Incident to the IT Service Desk
- Order IT Services from our Service Catalog
- Look up the current status of your open tickets
- Find information in our Knowledge Base
- Contact IT Service Desk via Chat
District Employees:
- All district employees have access to the Support hub using your EAD credentials
- If you have an Incident – Click the “Report an Issue” Button > Complete Form > Submit
- If you have a Request – Click the “Order Something” Button > Complete Form > Submit
- Find information – Click the “Knowledge Base” Button > Search for Knowledge Base Articles
- Start Support chat conversation
Need help Ordering a Service, or Reporting an Issue? Click Here
MANUALS AND GUIDES
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Portal Users
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Incident Management
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Service Catalog
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Maintenance and Operations
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PPM (Project Portfolio Management)
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Change Management
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Student Devices
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Special Processes
INSTRUCTOR-LED TRAININGS
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Portal Users
TRAINER: Sean Kane
TIME: 9:00 a.m. - 10:00 a.m.
- Tuesday, January 10, 2023
- Tuesday, February 7, 2023
- Tuesday, March 7, 2023
- Tuesday, April 4, 2023
- Tuesday, May 2, 2023
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Service Catalog/Incident Management
RAINER: Sean Kane
TIME: 9:00 a.m. - 10:00 a.m.
- Tuesday, January 24, 2023
- Tuesday, February 21, 2023
- Thursday, March 9, 2023
- Tuesday, April 18, 2023
- Tuesday, May 16, 2023