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SUPPORT HUB
ServiceNow is a cloud-based software platform which supports IT Service Management. This cloud-based platform focuses on service orientation towards the task, activities, and processes.Click Here to access Support Hub
- Report an Incident to the IT Service Desk
- Order IT Services from our Service Catalog
- Look up the current status of your open tickets
- Find information in our Knowledge Base
- Contact IT Service Desk via Chat
District Employees:
- All district employees have access to the Support hub using your EAD credentials
- If you have an Incident – Click the “Report an Issue” Button > Complete Form > Submit
- If you have a Request – Click the “Order Something” Button > Complete Form > Submit
- Find information – Click the “Knowledge Base” Button > Search for Knowledge Base Articles
- Start Support chat conversation
SUPPORT HUB VIDEOS
CMS TRAININGS
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Portal Users
TRAINER: Roderick Ballard
TIME: 9:30 a.m. - 10:30 a.m.
- Thursday, January 7, 2021
- Thursday, January 21, 2021
- Thursday, February 11, 2021
- Thursday, February 18, 2021
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Change
- IT Staff Only: Register/Launch the ServiceNow - Change Module
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Field Services
- IT Staff Only: Register/Launch the ServiceNow - Field Service Module
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Incident
- IT Staff Only: Register/Launch the ServiceNow - Incident Module
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Knowledge
- IT Staff Only: Register/Launch the ServiceNow - Knowledge Module
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Problem
- IT Staff Only: Register/Launch the ServiceNow - Problem Module
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Service Catalog
- IT Staff Only: Register/Launch the ServiceNow - Service Catalog Module