• Dallas ISD Information Technology

    SUPPORT HUB 

     

    ServiceNow is a cloud-based software platform which supports IT Service Management. This cloud-based platform focuses on service orientation towards the task, activities, and processes. 
     

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    New Features:

    • Report an Incident to the IT Service Desk
    • Order IT Services from our Service Catalog
    • Look up the current status of your open tickets
    • Find information in our Knowledge Base
    • Contact IT Service Desk via Chat

    District Employees:

    • All district employees have access to the Support hub using your EAD credentials
    • If you have an Incident – Click the “Report an Issue” Button > Complete Form > Submit
    • If you have a Request – Click the “Order Something” Button > Complete Form > Submit
    • Find information  – Click the “Knowledge Base” Button > Search for Knowledge Base Articles
    • Start Support chat conversation