Frequently Asked Questions
How do I stop my machine from sending multiple emails when scanning documents to email?
Download instructions here: Scanning to email: Resolve multiple email issue
What is the estimated turn-around time?
Production time varies from job to job. It is important to know that some jobs take longer than others. Our department goal is to produce job orders within 5-7 business days. If the job requires district distribution; or has to be sent out to a vendor, we require a minimum of 10 business days. PLEASE NOTE: Production time begins only after we have received approved artwork.
How do I enter a requisition?
Requisitions are entered through Oracle via iProcurement. In iProcurement look for The Graphics Department online store, (same process as ordering office supplies). In the search item box you may only type business cards, envelopes, letterhead, or maps. For all other printed materials, please type "printing". In the quantity field you will have to enter the dollar amount from your estimate then upload the estimate you received from The Graphics Department. For faster processing or rush jobs please get your supervisor's approval as soon as possible and email the approved requisition number to firstname.lastname@example.org (Line code: 6294)
How do graphic design services work?
We have a team of professional designers that are tasked with creating your design. There is a fee for desktop publishing/design of any artwork that has to be created or edited by The Graphics Department. Design services add 1-2 business days to your estimated turn-around time. We recommend you supply all text for your production in a standard word document. If photos will be included only supply large, high quality photos. If you choose to create your own artwork, you can use photos from the District’s Flickr account to ensure you are using high quality photos. Dallas ISD Flickr Account
Will I get to see my design before you print?
Yes. All jobs go through a proofing stage. Proofing is an industry term used to refer to the approval status of the content or artwork. It is the responsibility of the customer to proofread the content before approving and sending it into production. It is recommended that you send the proof to the assigned project committee to gather everyone's input before requesting revisions or approving artwork. Print production will not proceed without approval of artwork.
I am being asked to supply a vector, original, or native file of my logo, What does that mean?
Using a logo can be a bit tricky if you do not have the original file in .ai or .eps format. Files containing .jpgs are often very low quality, therefore cannot be used on large posters or banners. Additionally, it will print with a white background as a .jpg cannot be edited.
Contact the original designer of your logo to request the original Illustrator® or Photoshop® file. The most common file types are .ai and/or .eps files. Save your original logo on a flash drive so that it is accessible to you, your staff, and your business for future years to come.
We offer services to re-create or re-design your logo if you do not own a high resolution, editable version of your logo. If you are interested in logo design or logo recreation services please contact Jalaine Frazier (email@example.com) for an estimate.
Where do I pick up my job once it is ready?
The Graphics Department is located at the Forrest E. Ballew Service Center located at 2525 S. Ervay St. (@ Sanger Ave.) in Dallas, Texas 75215. Parking is behind the building off Sanger Ave. Enter through the loading dock and proceed up the steps (ramp available) and through the double doors to your left; closest to the dock office. You will be in the shop and anyone you see will be available to assist you.
If you prefer to pick-up at 2525 S.Ervay St., please indicate it via email or order request form.
Most orders can be delivered via the route system. As soon as your order is completed, it will be placed in the route room for delivery by the route drivers. Please allow 3-5 days additional to insure you receive your order in a timely manner.