Fast: Urgency for All

In Dallas ISD, we are responsive, accurate and accountable to each other. We seek timely solutions for all.

	LEVEL 1: INITIATING PROGRESS	LEVEL 2: APPROACHING EXPECTATIONS	LEVEL 3: MEETING EXPECTATIONS	LEVEL 4: EXCEEDING EXPECTATIONS
	Email and phone responses may be limited, inconsistent or untimely Responses, when provided, may be inaccurate or incomplete Attends to tasks in a timely fashion but may not prioritize or differentiate responses equitably between students, families, employees, and equity groups May miss opportunities to anticipate problems and is reactive only to circumstances that arise, possibly resulting in inequitable outcomes	Email and phone responses are provided but may be delayed or incomplete Responses are often aligned to policy and guidelines but may be incomplete, vague, or lacking context and differentiation Maintains a prioritized list of tasks but may not consistently differentiate urgent from important in providing response between students, families, employees, and equity groups Sometimes addresses problems and unforeseen circumstances, when identified by the requestor	Accurate email and phone responses are delivered within 24 hours during normal business Accesses data, policy, and all other relevant information sources to provide accurate and timely responses, regardless of requestor Aligns time in relationship to task importance and consistently responds in a timely manner to requests between students, families, employees, and equity groups Consistently adjusts response for problems and unforeseen circumstances to ensure equitable outcomes	Without exception, emails and phone responses are timely, and request or incorporate feedback to improve culture. Proactively and effectively leverages all available data, policy, and information sources to provide accurate, equitable responses to all requestors Models effective time management by anticipating needs and differentiating task importance in providing timely and accurate responses to requests between students, families, employees, and equity groups Consistently and effectively solves problems before they arise and adjusts for unforeseen circumstances to ensure equitable outcomes