• Dallas ISD Educational Technology


    ServiceNow


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    The Dallas ISD Educational Technology Department strives to provide teachers, staff, and students with fast, friendly, flexible, and focused support and services. Dallas ISD uses ServiceNow, a ticketing system used to track ET service requests, events, incidents, and alerts that might require additional action from ET.    

     ServiceNow allows users to:

      • Report issues to the Help Desk
      • Order ET services or items from the catalog
      • Search the knowledge base for helpful articles
      • Look up the status of your open tickets
      • Speak to the Help Desk via chat

     

    Click one of the links below to order something, access the knowledge base, or report an issue. 

     

     

     

     


     

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    The Application Training and Support team provides training for new ServiceNow portal users. Training can be scheduled through Cornerstone.

    Enter ServiceNow in the search box and choose the 2023-2024 ServiceNow Portal User (ATS) training to view course details and request a seat in an upcoming session.

    Click here to access the ATS Training Information and Calender for additional course offerings.


     

  • Help Desk


    Phone (972) 925-5630

    Monday – Thursday
    7 a.m. – 6 p.m.

    Friday
    7 a.m. – 5 p.m.