Damaged Devices (Student or Staff Member returns a device that is damaged)
Under the Student/Staff Member in Asset Management, click on Assess Charge to the right of the damaged device.
Choose Damaged in the dropdown, leave amount as 0, and click on the Save icon.
Mark the device as In Repair in Asset Management. You can then submit a request for a replacement device if needed.
Submit a ticket in the Support Hub to notify your campus tech regarding the damaged device.
If a student has had two devices assigned previously, the student does not take any other devices from the campus.
They must use a loaned device.