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Maintenance Requests

How to enter a ServiceNow maintenance request for custodial leads, office managers, assistant principals, and principals.

Step 1

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Step 5

The next section of the request is "Choose Options". Under "Included Items", the requester will click on the drop-down to expand the page.
Once the page has expanded, the requester will click on the drop-down under "Type of Work". The requester will choose an option from the list.
If the requester does not find exactly what is needed, they should choose an option that closely matches their issue.

Step 6

The requester will enter a "Short Description" and a "Detailed Description". The request should include as much detail as possible in the "Detailed Description". This will help the technician assess the issue before coming to the site.
The requester should click "Yes" or "No" for "Emergency" then next to move to the next section.
An emergency is defined as an incident that threatens life, safety, or property loss.

Step 7

The final section of the request is "Summary". The requester can make edits to their request by clicking on "Edit Options".
If there are not edits, the requester can click "Request" to finalize the request.
When the requester click on the "Request" button, a window will pop up.
The requester can confirm their name or change the name to another campus staff member, like the principal or office manager, to receive an email notification.

Step 8

Download ServiceNow Request Instructions