• COVID-19 EMERGENCY UTILITY HELP INFORMATION

    AT&T

    -Will not terminate services for the next 60 days -Will waive late payments and fees
    -Offer services if unable to pay bill
    MUST CALL 800-288-2020 or 611

    High Call Volumes 

    Charter Spectrum

    -Free broadband and Wi-Fi for students K-12

    -Only for 60 days
    -Must not already have internet access
    -Opening free public hotspots for internet access

    MUST CALL 1-844-488-8395

    Dallas Water

    -Suspension on disconnections for next 60 days

    -Payment arrangements are available
    MUST CALL 214-651-1441
    High Call Volumes

    Medicare and Medicaid

    -Covers COVID-19 testing
    -Covers Telehealth virtual check-ins

    MUST CALL
    High Call Volumes

    Verizon

    -Will not terminate services for the next 60 days

    -Will waive late payments and fees
    -Offer services if unable to pay bill
    MUST CALL 800-922-0204

    High Call Volumes

    Reliant

    -Call 211 to find agencies who can aid through their CARE Program

    -Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

    Stream Energy

    -Call customer service to make payment arrangements - 888-685-POWER (7693)

     

    COVID-19 EMERGENCY FOOD PANTRIES

    Brother Bills Helping Hand

    3906 North Westmoreland Road

    Dallas, TX, 75212

    214-638-2196
    Drive-Thru Food Pantry

    Must Call First, Unless it’s an Emergency

    Wednesdays from 10 am – 1 pm

    Thursdays from 10 am – 1 pm

    CCD Marillac

    2843 Lapsley St.
    Dallas, TX, 75212 214-826-8330
    Serves breakfast and lunch

    M-F from 8 am to 3 pm

    First come first serve

    City Square Food Pantry

    1610 S. Malcom X Blvd.
    Dallas, TX, 75226
    214-823-8710
    T-F from 9 am to 1 pm
    Drive Thru and Walk-In Services

    First come first serve

    Cristo Rey Dallas College Prep

    1064 N. St. Augustine
    Dallas, TX, 75217
    469-844-7956
    Tuesdays from 9:30 am – 11:30 am

    Food and Diaper Pantry

    Crossroads Pantry

    4500 S Cockrell Hill Rd

    Dallas, TX 75236

    214-560-2511

    Requirements:
    1. Bring own grocery bags

    2. Picture ID
    3. Proof of address

    Holy Spirit

    111 W Danieldale Rd.
    Duncanville, TX, 75137
    214-521-3719
    Tuesdays & Thursdays from 9 am – Noon

    Saturday from 10 am - Noon

    Jan Pruitt Community Pantry

    123 Alexander St.
    Lancaster, TX, 75146
    972-591-7849
    Only Services Following Zip Codes: 75134, 75146, 75172, 75141, 75241, 75154

    Must call first

    Minnie’s Food Pantry

    661 18th Street
    Plano, TX, 75074
    972-596-0253
    W-SAT from 8:30 am to 11:30 am

    North Texas Food Bank

    3677 Mapleshade Ln.

    Plano, TX, 75075

    214-330-1396

    Pleasant Grove

    1324 Pleasant Dr.

    Dallas, TX, 75217

    214-505-1928
    M-F from 10 am to 3 pm

    First come first serve

    Vickery Meadow

    8448 Walnut Hill Lane

    Dallas, TX, 75231

    214-821-5575
    Food and Clothes Pantry

    Interfaith Family Services

    1651 Matilda Street
    Dallas, TX, 75206
    214-827-7220
    Drive-Thru Food Pantry
    Must Call First, Pre-registration is required
    Special drive-thru on Saturday, March 21, 9 A -Noon

    COVID-19 OTHER EMERGENCY RESOURCES

    2-1-1 Texas

    Call 211 OR 877-541-7905

    Emergency Assistance

    Long Wait Times

    Catholic Charities

    1421 West Mockingbird Lane

    Dallas, TX, 75247
    Food:972-246-6027
    Financial: 972-246-6055

    Refugee: 214-553-9906

    M-F from 8 am to 4:30 pm

    Meals on Wheels

    Dallas District

    214-689-2639

    Still Open & Delivering

    Neighborhood Medical Center Clinic

    5917 Belt Line Rd.

    972-726-6464

    Free Drive Thru Testing for COVID-19

    Senior Housing for Homeless

    469-801-8119

    Emergency Assistance

    Must be 55 +

    VNA Texas

    1600 Viceroy Drive
    Dallas, TX, 75235
    1-800-224-862
    214-689-0000
    Emergency Assistance for Elderly

    Interfaith Family Services

    1651 Matilda Street
    Dallas, TX, 75206
    214-827-7220
    Utility and Rent assistance available

    COVID-19 SENIOR SHOPPING RESOURCES

    • Whole Foods – Beginning March 18th. Opens 1 hour early for shoppers 60+ in the US. Will close 2 hours early for restock and sanitizing

    • Dollar General – Beginning March 17th. First hour of each shopping day is dedicated to senior shoppers. Store will close 1 hour early for restock and cleaning.

    • Target – Beginning March 18th. First hour of each WEDNESDAY is reserved for vulnerable guests including elderly and those with underlying health conditions. Stores will close at 9:00 PM for restock and cleaning.

    • Walmart – Temporary hours of operation 7:00 AM to 8:30 PM. Senior shopping events will be every Tuesday for customers 60+ beginning March 24th through April 28th. The shopping event will begin 1 hour before stores open to the public and includes pharmacy and vision centers.

    • Stop & Shop – Beginning March 19th. Opens every day at 6:00 AM to 7:30 AM for most vulnerable customers, including those who are 60+ or have weakened immune systems.

    • Fairway Market – Beginning March 18th. Open Monday through Saturday to shoppers 65+ and those with increased susceptibility to serious illness from 8:00 AM to 9:00 AM.

    • The Fresh Market – Open Monday through Friday to seniors and individuals most at risk from 8:00 AM to 9:00 AM

    • Northgate Gonzales Market – Open from 7:00 AM to 8:00 AM for seniors and those with disabilities to shop first.

    • Brookshires – First hour of operations reserved for senior citizens. Asking community to also allow seniors to move to the front of the line throughout the day. Offering 5% daily discount to seniors. Waiving fees for all guests for curbside orders through May 5th. This includes Super 1 Foods, Spring Market, and FRESH by Brookshires.

    • Albertsons Companies -dedicated shopping hours for senior citizens and other at-risk populations, such as pregnant women or those with compromised immune systems. At a minimum, the company will reserve every Tuesday and Thursday from 7 to 9 a.m. for those vulnerable shoppers who must leave home to obtain their groceries, unless otherwise locally mandated. Customers should check their store's hours if they're opening on a different schedule. (for Texas residents, this would include Tom Thumb stores)