TECHNOLOGY REPAIR for STUDENTS

Below are the steps for repair of student technology:

1. The student needs to call 972-925-5630 for the Service Desk to try to fix/repair the device over the phone.
2. If the Service Desk cannot repair the device, the Service Desk will submit a ticket into the system.
3. IT will contact the student to swap out the device.
4. The swapping out of devices will occur at a quadrant location.
5. The device swap will occur on THURSDAYS only.
6. In the event the student has a broken device, the campus teachers will need to allow students to make up work that was unable to be completed or submitted.