- Email and phone responses may be limited, inconsistent or untimely
- Responses, when provided, may be inaccurate or incomplete
- Attends to tasks in a timely fashion but may not prioritize or differentiate responses equitably between students, families, employees, and equity groups
- May miss opportunities to anticipate problems and is reactive only to circumstances that arise, possibly resulting in inequitable outcomes
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- Email and phone responses are provided but may be delayed or incomplete
- Responses are often aligned to policy and guidelines but may be incomplete, vague, or lacking context and differentiation
- Maintains a prioritized list of tasks but may not consistently differentiate urgent from important in providing response between students, families, employees, and equity groups
- Sometimes addresses problems and unforeseen circumstances, when identified by the requestor
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- Accurate email and phone responses are delivered within 24 hours during normal business
- Accesses data, policy, and all other relevant information sources to provide accurate and timely responses, regardless of requestor
- Aligns time in relationship to task importance and consistently responds in a timely manner to requests between students, families, employees, and equity groups
- Consistently adjusts response for problems and unforeseen circumstances to ensure equitable outcomes
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- Without exception, emails and phone responses are timely, and request or incorporate feedback to improve culture.
- Proactively and effectively leverages all available data, policy, and information sources to provide accurate, equitable responses to all requestors
- Models effective time management by anticipating needs and differentiating task importance in providing timely and accurate responses to requests between students, families, employees, and equity groups
- Consistently and effectively solves problems before they arise and adjusts for unforeseen circumstances to ensure equitable outcomes
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